Return and Refund Policy

Last updated: September 2026

At Forever Pups, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, here is how our return and refund process works.

1. Return Window

You have 14 calendar days from the date you received your order to request a return or exchange. After this period, we cannot process the request, except in cases of defective products or items damaged in transit (see section 5).

2. Conditions for Returns

For your return to be accepted, the product must meet the following criteria:

Be unused and in the same condition that you received it.

Keep its original packaging (bag, box, or protective wrapping).

Include any tags, cards, or original accessories that came with the product.

Show no signs of tampering, impacts, or wear caused by use.

Due to the nature of our products (keychains and decorative accessories), we do not accept returns on personalized or custom-made items, unless they arrive defective.

3. How to Request a Return

Contact us by email at foreverpupssupport@gmail.com or through the contact form on our website, providing your order number and the reason for the return.

Our team will review your request. If approved, we will send you instructions and the shipping address to return the product.

Pack the item securely to avoid damage during transit.

Ship the package to the provided address and share the tracking number with us (if applicable).

Important: We do not accept returns sent without prior authorization from our support team.

4. Return Shipping Costs

The shipping cost for returning the product is the customer's responsibility, except in the cases outlined in section 5 (defective, damaged, or incorrect products), where we will cover the cost or compensate for it in your refund.

The original shipping costs (what you paid when placing your order) are non-refundable, unless the return is due to an error on our part.

5. Defective, Damaged, or Incorrect Products

If your product arrived defective, damaged during transit, or you received a different item than you ordered:

Contact us within 48 hours of delivery.

Send us clear photos of the product and the packaging it arrived in.

In these cases, we will cover the return shipping costs, and you may choose between a full refund or a free replacement of the correct product.

6. Refund Process

Once we receive and inspect the returned product (usually within 3 to 5 business days), we will notify you by email if your refund was approved.

If approved:

The refund will be automatically processed to your original method of payment.

The funds may take 5 to 10 business days to reflect in your account, depending on your bank or credit card issuer.

If the return is rejected (for example, for not meeting the conditions in section 2), we will contact you to explain the reason and, if you wish, we will return the product to you without a refund.

7. Undelivered or Lost Orders

If your order does not arrive within the estimated shipping timeframe:

Contact us with your order number.

We will verify the shipping status with the carrier.

If it is confirmed that the package is lost, we will offer a reshipment or a full refund, whichever you prefer.

8. Order Cancellations

You can cancel your order free of charge as long as it has not yet been processed or shipped. Once the order has been dispatched, you will need to wait to receive it and follow the standard return process.

9. Contact Us

If you have any questions about this policy, you can reach us at:

📧 foreverpupssupport@gmail.com

🌐 myforeverpup.com

This policy may be modified at any time. Changes will be published on this same page with the corresponding update date.