Shipping Policy

Last Updated: September 8, 2026

At Forever Pups, we want you to know exactly what to expect regarding shipping times and conditions. Below is all the relevant information regarding the delivery process of your order.

1. Order Processing Time

Once your payment is confirmed, your order goes through a verification and preparation process before being dispatched by our fulfillment center. This processing typically takes 1 to 3 business days and is not included in the estimated shipping times listed below.

2. Estimated Delivery Time

The estimated delivery time ranges from a minimum of 2 days to a maximum of 30 calendar days, starting from the moment your order is dispatched.

This timeframe varies based on:

 * The delivery destination (city, state, or country).

 * Stock availability at the origin warehouse.

 * The shipping method selected at checkout.

 * Potential customs or logistical delays beyond our control.

Note: International shipments or deliveries to rural/remote areas tend to fall on the higher end of this timeframe (closer to 30 days), while domestic shipments to urban areas are usually delivered closer to the minimum estimate.

3. Order Tracking

Please note that we do not automatically send tracking numbers via email when your order is dispatched. However, we are more than happy to provide them upon request!

If you would like to monitor your shipment's status, simply contact us at foreverpupsupport@gmail.com with your order number, and our support team will provide your tracking details so you can follow your package in real-time.

4. Shipping Costs

 * Shipping costs are automatically calculated during checkout based on the destination and selected shipping method.

 * We may offer free shipping promotions during certain periods or for orders exceeding a minimum purchase amount. These offers will be clearly displayed on our store.

5. International Shipping

We ship to various countries worldwide. International delivery times often fall on the higher end of our estimated range (up to 30 days).

The customer is solely responsible for any customs duties, import taxes, or fees that may be applied by the destination country. These charges are not included in the product price or the shipping cost paid at checkout. We strongly recommend checking your local customs policies before placing an order.

6. Delivery Delays

As we partner with global fulfillment centers, some orders may experience delays due to factors beyond our control, including but not limited to:

 * Customs clearance congestion.

 * Severe weather conditions.

 * Carrier strikes or disruptions.

 * High demand during peak seasons (holidays, sales events, etc.).

If your order has not been delivered after the maximum timeframe of 30 calendar days, please contact us. We will evaluate the available options, such as a free reshipment or a full refund, in accordance with our Return and Refund Policy.

7. Incorrect Shipping Addresses

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for undelivered packages due to incorrect or incomplete addresses provided by the customer.

If you realize you made an error in your shipping address after placing an order, please contact us immediately. We will do our best to update it, provided the order has not yet been dispatched.

8. Split Shipments

Because we work with multiple manufacturing partners, orders containing multiple items may be split and shipped in separate packages on different dates. This is a standard procedure to ensure you get your items as quickly as possible and incurs no additional shipping charges to you.

9. Lost or Missing Packages

If a shipment is marked as delivered by the carrier but you have not received it, or if your package appears to be lost in transit:

 * Contact us at foreverpupsupport@gmail.com with your order number.

 * We will initiate an investigation with the carrier.

 * If the package is confirmed lost, we will offer a free replacement or a full refund.

10. Contact Us

For any questions regarding your shipment status, please reach out to us at:

📧 foreverpupsupport@gmail.com

🌐 myforeverpup.com

This policy may be modified at any time. Any changes will be posted on this page with the corresponding update date.